Privacy Policy
Last updated: June 20, 2026
This Privacy Policy explains how Elite Coach Booking ("we", "us") collects, uses, and protects information when you use our website and services (the "Service"). We are committed to handling your information responsibly and transparently.
1. Information we collect
- Account information — name, email address, business details, and login credentials you provide when you sign up.
- Client & booking data — information coaches enter about their clients and sessions (names, contact details, appointment times, notes).
- Payment information — processed by our third-party payment processor. We do not store full card numbers on our servers.
- Usage data — device, browser, IP address, and how you interact with the Service, collected via cookies and similar technologies.
2. How we use information
- To provide, maintain, and improve the Service.
- To process subscriptions and facilitate payments.
- To send transactional messages such as booking confirmations, reminders, and account notices.
- To provide customer support and respond to your requests.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations.
3. How we share information
We do not sell your personal information. We share information only with:
- Service providers — such as payment processors, hosting, email, and SMS providers who help us operate the Service, under contractual confidentiality obligations.
- Legal & safety — when required by law, to enforce our terms, or to protect the rights and safety of users.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
4. Payment processing
Payments are handled by PCI-DSS-compliant third-party payment processors. Your card details are transmitted directly to the processor over an encrypted connection and are not stored on our systems.
5. Data retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data as described below.
6. Your rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@elitecoachbooking.com.
7. Security
We use industry-standard safeguards — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, but we work continuously to protect your data.
8. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not function properly if disabled.
9. Children's privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email, and the "Last updated" date above will reflect the latest revision.
11. Contact
Questions about your privacy? Email support@elitecoachbooking.com.